Shipping & Returns

  • We take care to pack each order securely.

    Shipping services and prices for your order are shown at checkout. Available options may depend on the items, their combined weight and the delivery address. We currently ship to Australian addresses only.

    We aim to process orders within 1–2 business days. Delivery time depends on the service selected and begins after dispatch. Any delivery estimate provided by the carrier is approximate, not a guaranteed date; postal delays, peak periods and other events can affect delivery.

    We email dispatch confirmation and tracking details when tracking is included with the selected service. Untracked services will not have tracking details.

    Pre-order items are dispatched when available. Release dates provided by suppliers can change. If we cannot supply an item, we will contact you and refund the amount paid for that item.

  • Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Consumer guarantees apply to eligible purchases and cannot be excluded by a store return policy.

    If you believe an item is faulty, damaged, unsafe or materially different from its description, contact us at info@aussietcg.com.au with your order number and a description of the issue. Photos can help us assess the problem. We may ask to inspect or have the item returned where appropriate.

    The remedy depends on the problem. For a major failure, you can choose a refund or replacement, or keep the item and seek compensation for the drop in value. For a minor failure, we will provide a free repair or other appropriate fix within a reasonable time. If we cannot do that, you may be entitled to a refund, replacement or another remedy under the ACL. Where the law requires it, we will reimburse reasonable return costs. You do not need the original packaging to make a claim under the ACL.

    We will assess each issue in line with the ACL. A product being a collectible or trading card item does not remove your consumer rights.

  • If your parcel is delayed, appears lost, or arrives damaged, contact us as soon as you can at info@aussietcg.com.au and include your order number, tracking details if available, and a description of the issue. Photos of damage and packaging can help us investigate.

    We will follow up with the delivery carrier where needed and work with you to resolve the issue. The carrier’s investigation process does not limit your rights under the Australian Consumer Law, and we will provide any remedy required by law.

  • If a card or other collectible appears materially different from the condition stated in its product listing, contact us at info@aussietcg.com.au with your order number, a description of the difference and clear photos if available. We will compare the item with the listing and assess the issue under the Australian Consumer Law. Any remedy will depend on the circumstances and your legal rights; this policy does not limit those rights.

  • We do not offer returns or refunds just because you change your mind, ordered by mistake, or no longer want the item, unless the product listing or we have specifically offered a change-of-mind return. This does not affect your rights under the Australian Consumer Law if an item is faulty, unsafe or not as described.

  • Free Standard Shipping

    AussieTCG offers free standard shipping on orders over $200 AUD.

    Eligible orders with a product subtotal exceeding $200 AUD, after any applicable discounts and excluding shipping charges, qualify for free standard shipping within Australia.

    Free shipping is available for standard delivery only. Customers who prefer Express Post can select this option at checkout at the applicable shipping rate.

    All orders are shipped through Australia Post.